Data fix
Data and location fixes
Wrong weapon stats, missing armor pieces, boss names, quest order notes, or map markers that do not match the live game.
Draft email →Support
Contact Tarnished Forge
Need a correction, found a calculator bug, or have a privacy question? Email support — include the page URL and enough detail to reproduce the issue, and we will work through the queue on a best-effort basis.
Last updated September 18, 2026
How to reach us
The primary contact channel for Tarnished Forge is email. There is no in-app ticket form and no account inbox — one address covers product feedback, corrections and legal mail.
Support address
If your client supports it, start from the button in the sidebar so the address is filled correctly. You can also copy the address into any mail app you already use.
What to write about
These are the topics we can actually act on. The more specific the report, the faster it moves.
Tool bug
Calculator and tracker bugs
AR that looks off, equip-load thresholds, level rune totals, armor optimizer edge cases, or checklist ticks that fail to save.
Draft email →Guide feedback
Guide clarity
Walkthrough steps, beginner advice, or boss pages that skip a required flag, soft-lock a quest, or need a clearer warning.
Draft email →Privacy / legal
Privacy and legal
Questions about browser storage, email retention, Terms of Use, or rights-holder notices about specific URLs.
Draft email →How to write a useful report
A short, complete report beats a long vague one. When you can, include:
- The full page URL (for example a weapons, bosses, map or calculator path).
- What you expected versus what you saw.
- For calculators: inputs such as level range, attributes, weapon, affinity or armor pieces.
- For checklist or progress issues: browser name, whether storage is blocked, and whether an export/import was involved.
- For map issues: region name, marker label and whether you are on base game or Shadow of the Erdtree views.
- Screenshots or short clips only when the problem is hard to describe in text.
Please do not send
- Passwords, payment card numbers or government ID documents.
- Save files packed with unrelated personal documents.
- Demands for official FromSoftware support — we cannot reset game accounts or issue refunds.
Response expectations
Tarnished Forge is a fan project. Mail is handled on a best-effort schedule, not a 24/7 enterprise SLA. Straightforward typos and broken links usually move faster than deep balance archaeology or multi-step quest soft locks.
- You should get a human reply when the message is actionable and not spam.
- We may ask follow-up questions before changing data.
- Some reports become backlog items if they need a wider data pass.
- We may decline changes that contradict verified game behavior or that would invent missing stats.
If you do not hear back, check spam folders and make sure the address was exactly support@tarnishedforge.com. You can resend once with additional detail if the first message was incomplete.
Rights-holder and legal notices
FromSoftware, Bandai Namco, or other rights holders who need to send a formal notice about specific material on the Site should email support@tarnishedforge.com with:
- Your name or organization and a reachable return address.
- The exact URL(s) concerned.
- A description of the work or right claimed.
- The action requested (for example removal or correction of a specific asset reference).
Product Terms and privacy details live on separate pages:
- Terms of Use — license, disclaimers and fan-site status.
- Privacy Policy — browser storage, email and technical data.
- About — what the Site is and how data is maintained.
Before you email
These built-in tools already answer many day-to-day questions without a support thread: